Booking Policy

Estimates and fixed quotations

• The price shown by our instant estimate is a guide only. It is based on the information you provide and is not a final price.
• We confirm a fixed quotation after reviewing your details and the photos or videos you send. A fixed quotation is required before any booking is made.
• If the property differs significantly from the information, photos or videos provided (for example, more rooms, heavier build-up or items left in the property), we will discuss it with you before continuing. We will not add charges without telling you first.

Confirming your booking

• Once you accept your fixed quotation, we send an invoice. Your booking is confirmed when payment is received as set out on that invoice.
• We will confirm your date, arrival window and any access arrangements in writing (WhatsApp or email).

Access, utilities and parking

• You must provide safe access to the property at the agreed time, along with running water, electricity and adequate lighting.
• Please give us accurate parking information. Where paid parking or the Congestion Charge applies, this is included in your quote.
• If we cannot gain access at the agreed time and cannot reach you, the job may be treated as a late cancellation.

Satisfaction

• If you are unhappy with any part of the clean, please tell us within 24 hours of completion, with photos where possible.
• We will arrange to return and re-clean the areas concerned at no extra cost. Re-cleans must be arranged with us — we cannot refund costs for third-party cleaners booked without our agreement.

Safety

• We clean areas that can be reached safely from the floor or a small step. Areas requiring ladders or specialist access equipment are excluded unless agreed in advance.
• We may decline to clean areas that are unsafe, including those with exposed wiring, structural damage, biohazards or pest infestations.