Valuables & Damage Policy

Before your clean: securing valuables

• Please secure or remove cash, jewellery, watches, passports, important documents and any other high-value or irreplaceable belongings before we arrive.
• MAIDINUK cannot accept responsibility for loss of, or damage to, cash, jewellery or valuables that have been left unsecured.

Fragile, sentimental and delicate items

• Please point out any fragile, sentimental, antique, loose or delicate items before work begins, along with any surfaces that need special care (for example natural stone, untreated wood or specialist finishes).
• If you would prefer us not to clean or move an item, tell us and we will leave it untouched.

Our responsibility

Our cleaners take reasonable care at all times. If anything is accidentally broken or damaged during a clean, the cleaner will report it to you and to MAIDINUK promptly — we will never hide damage.

Reporting suspected damage

• If you notice damage you believe was caused during the clean, please report it to us within 24 hours of completion.
• Include a description of the damage and clear photographs. Please keep any damaged item until the claim is resolved.

How claims are assessed

• We review your report, our cleaner's account and any photos taken before and during the clean, and aim to respond within 3 working days.
• Where we are responsible, we will arrange repair, replacement or a fair contribution towards the cost, taking into account the age and condition of the item. Where appropriate, claims are handled under MAIDINUK's insurance.
• We may ask to inspect the item, obtain a repair quote, or see proof of value.

What we are not responsible for

• Pre-existing damage, wear and tear, or marks and stains that cannot be removed by normal cleaning.
• Items that are faulty, unstable, poorly fixed or not fit for normal use (for example loose fittings, wobbly furniture or failing seals).
• Unsecured valuables, cash and jewellery.
• Damage caused by following your specific instructions or using products you have asked us to use.

Keys and access information

• Keys, codes and access details are stored securely, labelled without your full address, and shared only with the team carrying out your clean.
• Keys are returned or left as agreed in writing. Please let us know straight away if your access arrangements change.

Photos and videos

• We may take photos or short videos before, during and after the clean for quality control and to protect both you and our team if a question arises later.
• We will not show identifying details of your home or belongings on our website or social media without your permission. See our Privacy Policy for how we store this information.